Privacy Policy – SimStream (simstream.co)

Last Updated: January 2026

1. Introduction

Welcome to SimStream (“we”, “our”, “us”). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website simstream.co (“the Site”) and purchase eSIM products offered through our platform.
SimStream operates as an official Airalo partner, EsimGo partner and eSimAccces partner, and some of your information may be shared with any of our partners solely for the purpose of delivering eSIM services.

By accessing simstream.co, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you interact with SimStream or make a purchase, we may collect:

• Full name
• Email address
• Mobile number
• Payment‑related information (handled securely by third‑party payment processors)
• Device information required for eSIM activation (e.g., EID, IMEI, device model)

2.2 Automatically Collected Information

When you browse simstream.co, we may collect:

• IP address
• Browser type, operating system, and device type
• Pages viewed and browsing behavior
• Cookies and tracking data used to improve user experience, security, and analytics

3. How We Use Your Information

SimStream uses your data to:

• Process and deliver eSIM purchases
• Activate, manage, and troubleshoot eSIM services through Airalo
• Provide customer support and communicate service updates
• Improve website performance and optimize user experience
• Conduct analytics and enhance our product offerings
• Comply with legal and regulatory obligations

4. Sharing of Information

4.1 Sharing with Airalo

As a partner, we share only necessary personal information with Airalo to:

• Activate your eSIM
• Verify your purchase
• Support customer service requests
  Airalo processes your data under its own Privacy Policy.

4.2 Other Third‑Party Disclosures

SimStream may also share your information with:

• Secure payment processors
• Customer support providers
• Analytics and performance services
• Legal or regulatory authorities when required
  We do not sell your personal information.

5. International Data Transfers

Because Airalo and some service providers operate globally, your data may be transferred to countries outside your own.
SimStream ensures that:

• Transfers follow applicable data protection laws
• Adequate security safeguards are in place
• Data is shared strictly for service delivery

6. Data Security

SimStream implements industry‑standard security practices, including:

• Encryption (in transit and at rest)
• Secure server environments
• Access controls and authentication measures
• Ongoing monitoring and vulnerability management

However, no online system can be guaranteed 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to:

• Deliver and support eSIM services
• Meet tax, legal, and regulatory requirements
• Resolve disputes and maintain system integrity

After this period, data is securely deleted or anonymized.

8. Your Rights

Depending on your region, you may have the right to:

• Access your personal data
• Request corrections
• Request deletion
• Object to processing
• Request data portability
• Withdraw previously given consent

To exercise your rights, contact us at the email provided below.

9. Cookies & Tracking

SimStream uses cookies on simstream.co to:

• Improve your browsing experience
• Remember preferences
• Analyze site performance
• Prevent fraud

You may disable cookies through your browser settings. Some features may not function properly if cookies are blocked.

10. Children’s Privacy

SimStream does not knowingly collect information from individuals under 18. If discovered, such data will be deleted promptly.

11. Changes to This Policy

SimStream may update this Privacy Policy periodically.
Updates will be posted on simstream.co with a revised “Last Updated” date.

12. Contact Us

For questions, concerns, or privacy‑related requests:

📧 support@simstream.co
🌐 https://simstream.co

If you'd like this formatted into a dedicated Page or need a Terms & Conditions, Refund Policy, or GDPR‑specific version, I can generate those too!